FAQ

Q: WHAT’S MY ORDER STATUS?

A:If you have the website account, you can log in and view order status and track on the My Dashboard page under recent orders. If you check out as a guest, you can email us orders and we’d be happy to provide you an update.

 

Q:HOW DO I CANCEL MY ORDER?

A:Depending on the status of your order, we may not be able to cancel it. Please contact us immediately and we will help you the best we can. If we are unable to cancel your order, we can always walk you through our easy- return process.

 

Q: CAN I CHANGE MY ORDER?

A: Once your order has been submitted successfully, the order goes immediately to processing and then it’s sent to the warehouse to ship. To ship your order as fast as possible, no changes can be made at this stage.

 

Q: WHAT IS YOUR RETURN POLICY?

A:We will gladly accept unworn, unwashed, unaltered or unused merchandise in sell-able condition for a full refund within 30 days of purchase.

Q: WHEN WILL I RECEIVE MY REFUND?

A:Please allow 2-4 days for us to process your returned merchandise after it has been received. We’ll refund the price of the merchandise (excluding all applicable shipping charges) upon receiving the return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement. For international orders, we are unable to issue refunds for any customs, duties or additional fees that may apply to your order.